Terms & Conditions

Terms & Conditions

These terms and conditions (“Terms”) govern your use of this web site. By initiating a purchase through this web site, you express your understanding and agreement that you are bound by these Terms. If you are unwilling to be bound by these Terms you may not use this web site.

These Terms apply only to payments you make using this web site. If you elect to make payments through other web sites, payments made with those vendors may be subject to different terms. In those cases, please contact those vendors for specific terms and conditions.

Payment Validation and Acceptance

When you make a payment through this web site, we may verify your method of payment and address before processing that payment. We may accept your payment by processing the payment, or may, for any reason, decline to accept your payment. No payment shall be considered to be accepted by us until it has been confirmed.

Electronic Communication

When you make a payment through this web site, you are required to provide a valid e-mail address, which we may use to communicate with you regarding the status of this payment and/or of your order, and to provide you with any other notices, disclosures or other communications relating to this payment and/or order. You agree that we will not be responsible for any damage you incur, or information you do not receive, as a result of your failure to provide a valid e-mail address.

Security and Privacy

This web site follows the industry standard, Secure Sockets Layer protocol, “SSL,” for the transfer of data over the internet. When making a payment, your browser will display a symbol that SSL has been activated for the transfer of your personal information. A second indication of SSL activation is that the displayed URL will begin with “https”.

Payment Types

You may make a payment by using one of the following major credit cards, issued in the United States of America: Visa®, MasterCard®, American Express® or Discover®. In most cases, your credit card will not be charged if we decline to accept your payment. If your card has been charged, we will process a refund.

Orders, Shipping & Returns


This website is made available to place orders 365 days a year. Weekends and holidays, however, may delay when your order is actually processed. We make every effort to ship your order, same business day, for orders that are placed by 1pm EST on in-stock items. For orders placed after 1pm EST, or orders placed on a non-business day, your order will typically ship the next available business day.


To ensure prompt delivery of your order, we will process all in stock items within 1 business days and make every attempt to deliver your package within 3-5 business days after it ships from our warehouse. We also offer expedited shipping options to help get your order to you more quickly.

Shipping Time Estimates

(for orders received by 1pm EST)

Service TypeWarehouse ProcessingTotal Delivery Time
Standard Ground1 Business Day3-6 Business Days

Shipping Restrictions

We currently do not ship to U.S. territories and Military APO/FPO/DPO addresses.

Order Returns

If you’re not completely satisfied with your purchase, please contact us to begin the return process. Due to the nature of our product, we cannot accept returns of opened LUCENTIA branded products, and any unopened product must be returned within 30 days of receiving your order. Shipping charges cannot be refunded, and return shipping is the responsibility of the customer.